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By Lawrence F. Lamb, Kathy Brittain McKee

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S. air carriers was devastating. In the first week after the terrorist attacks, Midway Airlines suspended operations and let go 1,700 employees. Continental Airlines announced plans to cut 12,000 jobs and reduce flights by 20%. S. carriers trimmed schedules and announced layoffs affecting about 100,000 workers altogether—20,000 at United Airlines, another 20,000 at American and Trans World Airlines, 10,000 at Northwest Airlines, and so on. Never a Layoff One carrier, Southwest Airlines, had been flying for 30 years but had never imposed a layoff.

The USPS has 38,000 post office retail outlets and delivers to 136 million addresses daily on an annual operating budget of about $70 billion. Nearly 800,000 employees delivered about 208 billion pieces of mail in 2000, processing almost half the world's mail volume. The Threat Is Discovered At first it appeared the anthrax crisis would be confined to the areas where the letters were delivered and opened. But that soon changed. On November 2, 2001, the Wall Street Journal detailed the discovery of the threat.

We have a lot of people who have worked hard for more than 30 years so that they can have job security in hard times. It would have been breaking faith with our employees if our first reaction was to cut jobs. Cutting jobs should be the last thing a company does rather than the first thing. Yet, Southwest could not adopt a business-as-usual attitude. No one knew when—or even if—fearful passengers would begin using air travel as they had before the attacks. Mr. Parker said, "We did declare an immediate hiring freeze and cut capital spending across the board.

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