By C. Ashurst
Drawing at the author's fresh and ongoing learn this booklet explores easy methods to construct the organizational potential to understand the strategic power of data expertise. It tackles the distance among conception and perform and the way to achieve wider adoption of winning socio-technical and benefits-driven techniques to investments in IT.
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Extra info for Benefits Realization from Information Technology
The negotiations with the potential outsourced service provider showed that savings were possible, but that the service provider would receive most of the benefits. As a result, an internal proposal was developed to match the savings and to allow the Council to take more of the benefits. The result of this exercise was to establish a ‘Transformation Programme’ that was a three-year plan to drive out savings and invest in improved services. The programme related specifically to the areas of the organization that had been the subject of the outsourcing negotiations, that is the Information Technology department and various Council service departments (IT, Customer Services, Exchequer, Revenue and Benefits).
The case study revealed a number of contributing factors. Gradual adoption of a ‘toolkit’ of practices with an emphasis on effectiveness The Director of the Transformation Programme described how when he arrived at the Council he saw a latent change capability in people and the organization. People had been doing the right things but did not know it and were not articulating it as managing change. One of the drivers for the toolkit approach he adopted was to release the potential in people and build on what they were already doing.
Indeed, the main rationale for identifying benefits, in the planning stages of our case organizations, was to facilitate 24 Benefits Realization from Information Technology the projects’ approval, rather than as a driver for how it is managed. Project teams still strongly prioritize, and focus upon, planning for the delivery of an IT solution, rather than engaging in any systematic attempt to understand the linkage between delivered functionality, complementary organizational change and the ultimate realization of business benefits.
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