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By Viniti Vaish

This booklet analyzes how the city deprived within the urban of recent Delhi examine English. utilizing qualitative tools the writer discusses the pedagogy, texts and contexts during which biliteracy happens and hyperlinks English language educating and studying in India with the wider social approaches of globalization.

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Additional resources for Biliteracy and Globalization: English Language Education in India (Bilingual Education and Bilingualism)

Sample text

When I go to the car to meet him he is usually reading a religious book in Hindi. When I asked him if he liked reading other materials like novels he remarked: Madam, मैं meat नहीं खाता, शराब नहीं पीता और novel नहीं पढ ़ ता । Madam, I don’t eat meat, drink alcohol or read novels. During the course of driving me around Ram Nivas became, and still is, one of my key informants and, in fact, friends. He was born in 1965 in Paabi village, which is on the outskirts of Delhi. His mother died when he was a child and he doesn’t even remember her face.

Outsourcing Jyoti Kurrien: Call Centre worker Jyoti, in her mid 30s, worked for Daksh e-services, which opened in 2000, for 2 1/2 years. She joined at the agent level and was promoted within 8 months to Senior Quality Specialist and finally Team Leader. Daksh is the largest call center in India. com and one of the largest call center networks in the world. indd 33 18/01/2008 19:54:19 34 Biliteracy and Globalization As an agent Jyoti was given training in three main areas. The first week was soft skills like saying please, sorry and thank you and empathizing with the customer.

The banking giant HSBC is moving 4000 jobs involving processing work and telephone enquiries to India, China and Malaysia. This move follows similar moves by British Telecom, Goldman Sachs, Abbey National and Prudential to outsource work to Asian economies to save costs (The Straits Times, 2003a: 7). This Straits Times article commented that ‘In the past decade, India has emerged as a new hub for call centre operations because of its large number of well-educated, English speaking young people and low labor costs’.

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