Download Case Studies In Knowledge Management by Murray E. Jennex PDF

By Murray E. Jennex

Case experiences in wisdom administration presents wealthy, case-based classes discovered from numerous examples of exact functions of data administration in various organizational and worldwide settings. numerous KM concerns are explored, together with matters linked to construction a KMS, organizational tradition and its impact on wisdom seize, sharing, re-use, technique, and implementation of KM projects and a KMS. the advantage of concentrating on case and motion examine is this examine presents an in depth and in-depth historical past and research at the matters, supplying readers with better perception into the problems mentioned.

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Unilever, USA – “APT2 is Unilever’s expression of its learning organisation. ”—Karen Pacent, Unilever Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited. Developing, Documenting, and Distributing Learning 35 Section II Knowledge Management in Support of Retaining Organizational Knowledge Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc.

Participation by week, annotated to show key communication activities Email 1200 1000 JPL Universe 800 End of Roll-Out Pre-Publicity 600 400 200 19 17 15 13 11 9 7 5 3 0 1 Number of Participants 1400 Week Number Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited. Learning from Simple Systems: The Case of JPL 101 17 Impact of Communication Mechanisms Because JPL 101 is a voluntary-use system, providing general rather than jobspecific knowledge, a number of institutional communication mechanisms were employed to let people know this resource existed.

309). In this respect, JPL 101 provides a learning opportunity where the content, by its mere presence, indicates a degree of organizational importance and the system serves as an intervention aimed at reducing thought-world differences between personnel. The deployment of JPL 101 also led to gaining new insights into the development and use of knowledge management-type systems at JPL. First, fun worked. The use of humor and clever construction of questions and answers did not diminish the fundamental value of the content, but instead contributed to user satisfaction.

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