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Additional resources for Developing and Implementing a Training and Development Strategy (Training & Development)

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Franchise operations can use training as part of the franchisee selection process. » Providing training and development aids staff in ‘‘buying in’’ to the organization and thus increases motivation. » Both training in specific tasks and wider development should be provided. » Training and development can assist in promoting from within. 06 The State of the Art of Implementing Training and Development Strategies This chapter considers the state of the art of implementing training and development strategies.

They should be: » » » » » Specific Measurable Agreed Realistic Time bound. Each objective should be clearly specific so that those involved with its achievement know exactly what the objective is and how it relates to the overall strategy of the organization. Secondly, it is important to state at the outset how the achievement of the objective is to be measured. e. achievable – and lastly time scales need to be set down. In 1999 the writer of this material argued 54 IMPLEMENTING A T&D STRATEGY that there should be an addition to SMART with it becoming C-SMART, the C standing for Customer-centered.

ExpressExec is one of the most important Capstone products. The concept was to provide those in business with 3 million words of the latest management thinking in an easily accessible format. Initially the ExpressExec series comprised 100 titles divided into 10 modules, each module containing 10 titles of 30,000 words each. The material is available either in traditional book form (of a size that can easily slip into a jacket pocket) or as e-books that can be downloaded onto a PC or PDA. The first titles were introduced in 2001 and in 2003 the series was extended with the introduction of an extra 20 titles covering Sales and Training and Development Express.

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